Good questions, honest answers.

Once you choose a puppy, a reservation is confirmed with a deposit toward the total adoption fee. This holds the puppy for you while remaining documentation and travel preparation are completed.

Yes. Most of our families reserve remotely from outside the country. We share photos, videos and are available for a live video call before you decide.

We coordinate travel to Europe, the United Kingdom, the USA, the UAE and other destinations on request. Availability depends on current import requirements for your specific country.

Depending on the puppy and destination, documentation can include pedigree paperwork, a veterinary examination record, vaccination record and microchip registration. Exact documents are listed on each puppy's page.

Puppies are prepared for travel once they meet age, health and documentation requirements for their destination — this varies by country, and we confirm exact timing per booking.

Yes — you can browse available puppies by color in the Fluff Gallery, or use the configurator to describe your preference and we will help match you with a suitable puppy.

Fees reflect the individual puppy — including pedigree, coloring, size and demand — plus destination-specific travel and documentation costs. The configurator gives an estimated range; final pricing is confirmed per puppy.

Absolutely. Each puppy's page includes a gallery, and we're happy to share additional recent photos or short videos on request before you commit.

Yes — a live video call is available for any serious inquiry and is genuinely encouraged before an international reservation.

We review your inquiry, confirm puppy availability, and follow up with next steps — including a call if helpful, reservation details and a delivery timeline suited to your destination.